How do I change my office's phone number that is displayed in my Lobby?
To update or change the phone number that is displayed in your Lobby go to My Profile. The first phone number is the number that will be visible to your Patients upon viewing their appointment details and when entering your Lobby. Enter the number you want to be displayed and click Save.
The second phone number in My Profile is the number that you use to receive the verification code when logging into your account for two-step authentication. This phone number is NOT visible to Patients.
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How does a Patient update/change their phone number?
A Patient can update and change their phone number on file by logging into their HIPAA Video account and going to the My Profile page. The number on file while be displayed under the field titled PHONE. To update the number, enter the new 10 digit ...
How do I update my contact information?
From your Profile, clickLobby Settings. Under the Contact Information section, you can update your organization’s address, hours of operation, and phone number. Remember to click Save to accept the changes.
How do I change my Lobby's disclaimer message?
Click Lobby Settings in My Profile. At the top of the screen, under “Main Info,” you can enter and edit the disclaimer message that will be displayed in your Lobby.
How do I display links in my Lobby?
In Lobby Settings under Helpful Links, add website links that you want to be displayed in your lobby by clicking the add link button. Enter the link's title, how you want the link to display in your lobby, then enter the web URL. To add another link, ...
How do I change the color scheme of my Lobby?
Select the color of your choice under “Lobby Color” by clicking the color of your choice, then click Save at the bottom of the page to accept the change.