How does a Patient reset their password?

How does a Patient reset their password?

A Patient can reset their password by clicking the "Forgot Password?" link on HIPAA Video's login page.
Visit https://secure.hipaavideo.net/, then click Log In as Patient.

Patients will be asked to enter their email, and then they will need to click the CONFIRM button.


After clicking confirm, a password reset email will be sent to the email address entered.
Opening the email will send an SMS passcode to the Patient for verification.  Then, they will be redirected to a page where they can set a new password.

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