How does a Patient change their microphone / camera?
Patients can change their microphone or camera prior to joining a video session by signing into their HIPAA VIdeo account and navigating the Lobby.
Once in the Lobby, the Patient will click the audio / video settings button located near the bottom left-hand corner of the page.
A pop up will appear allowing the Patient to test their microphone and camera. Click the drop-down to choose a different device. When the Patient finishes their test, the Patient will simply click the Done button to return to the Lobby.
How does a Patient test their audio / video?
Patients can test their audio and video connection prior to joining a video session by logging in their HIPAA VIdeo account and navigating the Lobby. Once in the Lobby, the Patient will click the audio / video settings button located near the bottom ...
How does a Patient mute/unmute their audio or video?
During a video visit, the Patient can mute/unmute their audio or video by clicking the Microphone or Camera icon in the bottom toolbar.
How does a Patient update/change their phone number?
A Patient can update and change their phone number on file by logging into their HIPAA Video account and going to the My Profile page. The number on file while be displayed under the field titled PHONE. To update the number, enter the new 10 digit ...
How does a Patient change/upload their profile image?
A Patient can upload or change their profile image when logged into their HIPAA Video account. Go to My Profile and click Upload under the Profile image. Then, browse your device for the desired profile photo and click Open. To delete an image, ...
How does a Patient change their preferred method of two-step authentication?
A Patient can change their two-step authentication method by signing into their HIPAA Video account and navigating to the My Profile page. Once in the My Profile settings, click the SECURITY tab on the left-hand navigation bar. From here, the ...