How does a Patient test their audio / video?
Patients can test their audio and video connection prior to joining a video session by logging in their HIPAA VIdeo account and navigating the Lobby.
Once in the Lobby, the Patient will click the audio / video settings button located near the bottom left-hand corner of the page.
A pop up will appear allowing the Patient to test their microphone and camera. When the Patient is finished with their test, the Patient will simply click the Done button to return to the Lobby.
How does a Patient change their microphone / camera?
Patients can change their microphone or camera prior to joining a video session by signing into their HIPAA VIdeo account and navigating the Lobby. Once in the Lobby, the Patient will click the audio / video settings button located near the bottom ...
How does a Patient mute/unmute their audio or video?
During a video visit, the Patient can mute/unmute their audio or video by clicking the Microphone or Camera icon in the bottom toolbar.
How does a Patient share files?
A Patient can share a file prior to or during their scheduled Appointment when logged into their HIPAA Video account. After the Patient has logged into their account, they will navigate to the Lobby by clicking the Lobby button. Once in the Lobby, ...
How does a Patient send and receive chat messages?
A Patient can send and recieve chat messages while logged into their HIPAA Video account by navigating to the Lobby. Once the Patient is in the Lobby, they need to click on the desired Appointment from the left column under APPOINTMENTS. The Chat ...
How does a Patient join the video session?
To join your scheduled video session, go to the Appointment in your Calendar. Click APPOINTMENTS Then, left-click on the appointment in blue for the date and time of your appointment you wish to Enter. Click the Open Meeting link This will take you ...