How to Customize Email Invitations
Customize your email invitations by adding more details about you and your practice.
- Go to My Profile
- Select Custom Invites
- Enter all the information you want to accompany future invitations.
- Click Save
Let HIPAA Video send invitations on your behalf by adding:
- Company Logo
- Contact Information
- Helpful Links (clickable URLS to sites of your choice)
- Custom Message
Example of a Custom Invitation
See how your branded invitations will appear to your patients. Clean, professional, and with your practice in mind.
Why am I not receiving my email invitations?
Not all emails make their way to the inbox as they should. Sometimes this is due to the length of time it takes to get from our Mail server to your mailbox, or the message simply goes to the recipient's Junk/Spam box. Let's review some of the ...
How do I display links in my Lobby?
In Lobby Settings under Helpful Links, add website links that you want to be displayed in your lobby by clicking the add link button. Enter the link's title, how you want the link to display in your lobby, then enter the web URL. To add another link, ...
I'm not receiving SMS Text Invitations
When scheduling an appointment, check the SMS Notification box to send a 1-time link to your Participant's phone. After creating the appointment, if you wish to send the invite via SMS, check the SMS Notification box then click Save. Common Reason ...
How do I brand my Lobby with my company's logo?
Go to My Profile Click the Lobby Settings tab Click the Upload button next to Logo Browse your device for the desired image file (JPG or PNG only), then click Open. Remember to click Save at the bottom of the page to accept the changes.
How is a Patient notified of a scheduled Appointment?
When an Appointment is scheduled for a Patient, an email notification from HIPAA Video will be sent to the Patient's email address on file. The Patient will then click the View Appointment Details button in the email where they will be redirected to ...