How does a Patient mute/unmute their audio or video?

During a video visit, the Patient can mute/unmute their audio or video by clicking the Microphone or Camera icon in the bottom toolbar.

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• How does a Patient test their audio / video?

  Patients can test their audio and video connection prior to joining a video session by logging in their HIPAA VIdeo account and navigating the Lobby.  Once in the Lobby, the Patient will click the audio / video settings button located near the bottom ...

• How does a Patient join the video session?

  To join your scheduled video session, go to the Appointment in your Calendar. Click APPOINTMENTS Then, left-click on the appointment in blue for the date and time of your appointment you wish to Enter. Click the Open Meeting link This will take you ...

• How does a Patient change their microphone / camera?

  Patients can change their microphone or camera prior to joining a video session by signing into their HIPAA VIdeo account and navigating the Lobby.  Once in the Lobby, the Patient will click the audio / video settings button located near the bottom ...

• Why can’t I hear someone during a HIPAA video visit?

  During a HIPAA Video visit, there are a few potential reasons why you are unable to hear another participant. The participant's device did not ask them to Allow their microphone. The participant's device does not have a microphone. The participant's ...

• How does a Patient sign up on HIPAA Video?

  When the Provider schedules a Patient's first HIPAA Video Appointment, the Patient will receive an email invitation (and SMS text message, if selected). The Patient must click the Continue button in the email and open the link from one of ...