I cannot access my lobby
If you are unable to access the lobby, chances are that you do not have an active license. This means that your subscription may be expired or you were not assigned a license by your clinic. Please contact your Clinic Admin or for further assistance, contact us at support@hipaavideo.net.
2. Existing Staff members
If the staff member already exists and has joined your clinic, simply click the Options drop-down next to the Staff user's profile. Then, click Add license.
A confirmation window will pop up. Click the ADD button to assign an available license to the selected Staff member.
Related Articles
How do I change the color scheme of my Lobby?
Select the color of your choice under “Lobby Color” by clicking the color of your choice, then click Save at the bottom of the page to accept the change.How do I change my Lobby's disclaimer message?
Click Lobby Settings in My Profile. At the top of the screen, under “Main Info,” you can enter and edit the disclaimer message that will be displayed in your Lobby. How do I display links in my Lobby?
In Lobby Settings under Helpful Links, add website links that you want to be displayed in your lobby by clicking the add link button. Enter the link's title, how you want the link to display in your lobby, then enter the web URL. To add another link, ...How do I brand my Lobby with my company's logo?
Go to My Profile Click the Lobby Settings tab Click the Upload button next to Logo Browse your device for the desired image file (JPG or PNG only), then click Open. Remember to click Save at the bottom of the page to accept the changes.How does a Patient share files?
A Patient can share a file prior to or during their scheduled Appointment when logged into their HIPAA Video account. After the Patient has logged into their account, they will navigate to the Lobby by clicking the Lobby button. Once in the Lobby, ...