iOS/Mac | No Audio or Video from Patients opening appointment link from Gmail

iOS/Mac | No Audio or Video from Patients opening appointment link from Gmail

Patients who try to join your appointment using the Gmail app from an iPhone or iPad may encounter compatibility related issues. 

When a Patient clicks the appointment link from Gmail, Google utilizes their own "in-app browser" window to display the web page.  When joining an appointment from the "in-app browser," the video and audio feature may not work and could cause black videos to appear for both the Patient and Provider.

Solution #1
Download our iOS App from the App Store.

Solution #2
If your Patient opens their appointment link using the Gmail app, ask them to click the "Open in Safari" icon when asked to enter their Passcode.  This icon can be found on the bottom-right corner of their page.  This will bypass Gmail's "preview" window and open the link directly from Safari.

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