Why do I hear an echo?

Why do I hear an echo?

Echo during a video visit can be caused by a few factors, depending on who in the meeting is causing the echo.

Here are a few options to consider
  1. Ensure that the correct input audio device is selected prior to joining a call.
    1. In the Lobby, click the link "Audio/Video Settings" to select your microphone. Choose the device that has a green light flashing only when you speak.  
  2. If you are using external speakers, place the speakers far away from your microphone and reduce the speaker volume to a comfortable level. 
  3. If you are using an external microphone, move the microphone about a foot away from the speakers. Avoid covering your microphone (if using a laptop), and stay clear from the laptop when using hands-free mode.
  4. Try reducing the volume of your microphone level to 50 percent or less and reduce feedback.  Consider turning off the microphone boost option (if applicable).
  5. Some computers have an echo cancellation feature, but it could be compromised when CPU levels are high. Closing a few processes and applications can also help enable that feature. 
  6. If none of these options are successful, try using a headset or headphones instead of speakers.
Getting an echo while on your mobile device?
Do not join a video call while you are also on a phone call.  This can cause echo, and HIPAA Video may present an error that will not allow your microphone for use. 

If you or one of your participants are still experiencing echo sounds in a meeting, contact HIPAA Video Support or Submit a Ticket.

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