Frequently Asked Questions
Why am I not receiving my email invitations?
Not all emails make their way to the inbox as they should. Sometimes this is due to the length of time it takes to get from our Mail server to your mailbox, or the message simply goes to the recipient's Junk/Spam box. Let's review some of the ...
How many licenses will I have access to during my 14-day free trial?
Free Trials start with one (1) license to Host video visits. If you would like to add more Staff and assign Host licenses, add as many Trial Licenses you need! Go to the Staff page Click Add Trial Licenses Increase your License count to the desired ...
What does it mean when I assign a license to a staff member?
When a license is assigned to a staff member, that staff member will have the ability to Host and conduct their own telehealth visits.
How do I change my office's phone number that is displayed in my Lobby?
To update or change the phone number that is displayed in your Lobby go to My Profile. The first phone number is the number that will be visible to your Patients upon viewing their appointment details and when entering your Lobby. Enter the number ...
Do I need to enter a Patient's date of birth?
When creating a Patient’s profile, entering their date of birth is optional.
How do I sign up for the 14-day free trial?
HIPAA Video offers an entirely free 14-day trial that gives you full access to our HIPAA compliant platform. Visit: https://secure.hipaavideo.net/HomePage/SignupStaff Fill out the registration form Verify your email Sign-In to begin your free trial! ...
How do I view and/or edit my notes after the appointment?
You can view or edit your notes any time after the video visit is over. Click Users to see your Patients tab Then, find your Patient and click options next to the Patient’s details Click Edit Notes A small window will appear with the notes you ...
Can the Patient see my notes?
No, Patients cannot see the notes you document in the notes section during a video visit.
How do I reset my password?
Visit the HIPAA Video sign-in page at https://secure.hipaavideo.net/ Click the blue link that reads “Forgot Password?” Enter the email address that you use to log into your Provider account, then click confirm. You will be instructed to enter the SMS ...
Can I take payments from my clients?
Yes! HIPAA Video now offers Stripe integration with your paid subscription. View our article on how to Connect Your Stripe Account for more information.
Does HIPAA Video work on smartphones and tablets?
Yes, HIPAA Video is compatible with a wide range of smartphones and tablets. All you need is a browser and a reliable internet connection. View our System Requirements | Compatibility List for more information.
Does HIPAA Video work in low bandwidth areas?
Our product is built on a technology that can scale to accommodate both high and low bandwidth conference scenarios. Many of our users utilize mobile devices with limited connectivity; yet can successfully participate in video communication that ...
Does HIPAA Video offer Business Associate Agreements?
Yes, HIPAA Video provides a signed Business Associate Agreement (BAA) to all our paid subscribers. When you become a paid subscriber, please contact your Account Success Manager to request a copy of your BAA, or call 1.866.444.7221 Option 1.
What makes HIPAA Video HIPAA compliant?
HIPAA Video complies with HIPAA and HITECH requirements which are required to ensure the privacy and security of our users. We have added enhanced measures such as multi-factor authentication and strong password requirements. All communication is ...
Does HIPAA Video offer consent forms?
HIPAA Video does not offer consent forms.
How much does HIPAA Video cost?
HIPAA Video is the most affordable choice for Healthcare professionals to help you focus on your patients, not your budget. Now only - $30/mo., per Host License Unlimited Number of VIsits No Setup or Hidden Fees No Long-Term Contracts Cancel Any Time ...
How to schedule a live HIPAA Video demonstration?
Visit our home page at https://www.hipaavideo.net/ and click the Request a Demo link. Simply answer the questions in the form and submit your request. A member of our dedicated Account Success team will contact you to schedule your live ...
Does HIPAA Video Work Internationally?
HIPAA Video complies with the Health Insurance Portability & Accountability Act (HIPAA) in the United States but currently does not allow Patients or Staff to receive their authentication passcode to non-US phone numbers. Cell phone and/or landline ...
How Many Participants Can I Have in Each HIPAA Video Session?
HIPAA Video allows one-to-one telehealth visits or group sessions of up to 5 participants (including the Host). You may add other Patients or Staff to any appointment.
How do I become a HIPAA Video paid subscriber after my free trial expires?
Log in to your account and go to the Users tab. Click the Staff tab and click the Add Licenses button. Select the number of licenses you wish to purchase, then click Continue Enter your Credit Card information to complete the transaction.
Will I be charged for HIPAA Video after my 14-Day free expires?
No. HIPAAVIDEO.NET will NOT ask you to enter your credit card information when you register for your 14-day free trial. After the trial expires, you will continue to have access to your account, but the ability to schedule and start visits will be ...
Does HIPAA Video accept reports of HIPAA violations?
HIPAA Video is a HIPAA compliant and user-friendly video solution for healthcare professionals who wish to provide telehealth services to their patients. We do not offer legal advice or accept reports of HIPAA violations. If you have a complaint or ...
Do patients have to pay to use HIPAA Video?
No. Patients are always FREE to join you in any HIPAA Video visit.
Can a Patient share files with the Provider?
Yes, a Patient can send files to the Provider once the patient enters the appointment lobby. Patients can also share files in Chat during the video visit. Click the paper clip icon at the bottom left-hand corner of the chat window. Browse your ...
Do I need to download or install any software to use HIPAA Video?
No, HIPAA Video is a browser-based platform. All you need is your browser, a camera, and microphone to join a HIPAA Video visit. See our System Requirements for more information.