Audio and Video
Mobile Device - Cannot see or hear the other participant
We highly recommend downloading our mobile apps for Android or iOS. Please click the links below to download the app to your device or, search for "HIPAA Video" from the app store. Apple iOS Download: https://apps.apple.com/app/id1491901966 ...
Why do I hear an echo?
Echo during a video visit can be caused by a few factors, depending on who in the meeting is causing the echo. Here are a few options to consider Ensure that the correct input audio device is selected prior to joining a call. In the Lobby, click the ...
iOS/Mac | No Audio or Video from Patients opening appointment link from Gmail
Patients who try to join your appointment using the Gmail app from an iPhone or iPad may encounter compatibility related issues. When a Patient clicks the appointment link from Gmail, Google utilizes their own "in-app browser" window to display the ...
Why can’t I hear someone during a HIPAA video visit?
During a HIPAA Video visit, there are a few potential reasons why you are unable to hear another participant. The participant's device did not ask them to Allow their microphone. The participant's device does not have a microphone. The participant's ...