How to activate 2-factor authentication- security settings

• Related Articles

• How does a Patient change their preferred method of two-step authentication?

  A Patient can change their two-step authentication method by signing into their HIPAA Video account and navigating to the My Profile page.  Once in the My Profile settings, click the SECURITY tab on the left-hand navigation bar.  From here, the ...

• How do I set up two-step authentication with biometrics (thumbprint, facial recognition, and others)?

  Go to My Profile Click SECURITY Click WebAuthn under Preferred way for two-step auth If using a Yubikey, plug in your USB key when prompted. You will be prompted to tap your key to confirm registration. You may be asked to create a pin and confirm ...

• How do I change the method of my two-step authentication?

  Go to My Profile Click SECURITY Choose SMS or Phone Call as your preferred two-step authentication method Click SAVE

• What makes HIPAA Video HIPAA compliant?

  HIPAA Video complies with HIPAA and HITECH requirements which are required to ensure the privacy and security of our users.  We have added enhanced measures such as multi-factor authentication and strong password requirements. All communication is ...

• How do I brand my Lobby with my company's logo?

  Go to My Profile ​Click the Lobby Settings tab Click the Upload button next to Logo Browse your device for the desired image file (JPG or PNG only), then click Open. Remember to click Save at the bottom of the page to accept the changes.